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60-Day Money Back Guarantee7-Days Customer Service

Return Policy

We want you to be happy with your purchase. If you are not 100% satisfied with the product, at Cmple.com we are proud to offer one of the most convenient return policies in the online business. You may return your purchase for ANY REASON within 60 days of receipt for an exchange or a refund of the purchase’s price excluding shipping charges.

All products MUST be returned 100% complete, and contain ALL original boxes, packing materials, plastic caps, manuals, and all other accessories/documentations provided by the manufacturer or Cmple.com, Inc.


Return/Refund Process:

  1. Please contact our Customer Service and provide us with the following information: original order number, the list of product(s) you are returning, the reason for your return, your name and contact information.
  2. Wrap the package carefully. All returned products must be in original condition and packaging, otherwise additional charges may be applied.
  3. Please include a copy of your original invoice and your contact information (email or phone number) with your return order. Also, include a brief note on the invoice if you have any additional information that you would like to provide.
  4. Return the product using your preferred shipping method to our Return Center address (see below).
  5. It may take up to 7 business days to process your return after we receive your product.
  6. No Restocking Fee will be applied if item is returned within the 60 day period.
  7. A 15% restocking fee will be applied after the 60 day period.
  8. Shipping Charges cannot be refunded.
Attn: Returns Center
Cmple.com, Inc.
1530 McDonald Ave., Section C
Brooklyn, NY 11230
USA

If we shipped you a wrong item: You have the option of exchanging it for the correct item, or returning it for a full refund. Customers must confirm their eligibility for an exchange or refund with Customer Service before sending items back.

If we shipped you a defective item: You are eligible for a refund or exchange depending on the item category. Customers must confirm their eligibility for an exchange or refund with Customer Service before sending items back.

If you are not satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved. Customers must confirm their eligibility for an exchange or refund with Customer Service before sending items back.

We recommend choosing a shipping method with tracking service for any returns. Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and insure the package you are returning in case any issues during transit occur.


Cancellation Policy

Many orders can be cancelled at no charge up until shipment. When your order ships, you will receive an email Notification for your order. Orders that have already been shipped cannot be cancelled and will be treated as returns.

Contact us
Call
Toll Free
877.718.7575
Customer Service Support:
support@cmple.com
Business Inquiries:
sales@cmple.com