We want you to be happy with your purchase. If you are not 100% satisfied with the product, at Cmple.com we are proud to offer one of the most convenient return policies in the online business. You may return your purchase for ANY REASON within 60 days of receipt for an exchange or a refund of the purchase’s price excluding shipping charges.
All products MUST be returned 100% complete, and contain ALL original boxes, packing materials, plastic caps, manuals, and all other accessories/documentation provided by the manufacturer or Cmple.com, Inc.
If we shipped you the wrong or defective item: You have the option of exchanging it for the correct item or returning it for a full refund. Customers must confirm their eligibility for an exchange or refund with Customer Service before sending items back.
If an item Opened, Unused Item: If the item is opened, and has not been used or installed, you are eligible for a refund. Please ship it back to us using the instructions below within 60 days, and we will issue a full refund, less any original shipping costs and a 15% re-stocking fee.
If an item Opened & Used Item: If the item has been installed and/or used, we are unable to accept a return because the item is no longer saleable.
We recommend choosing a shipping method with a tracking service for any returns. Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and insure the package you are returning in case any issues during transit occur.
Many orders can be canceled at no charge up until shipment. When your order ships, you will receive an email Notification for your order. Orders that have already been shipped cannot be canceled and will be treated as returns.