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Customer Care Support
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Frequently Asked Questions

Products / Services / Other
  • What are your office hours?

    We are open Monday through Friday 8am to 5pm, Sunday 10am to 4pm EST. Our customer service agent is available Monday through Friday 8am to 5pm EST.

  • Where are you located?

    We are located at the following address:

    300 E Godfrey Ave
    Door 11
    Philadelphia, PA 19120

  • How long does it take for the product to arrive?

    All Ground orders within the U.S. usually take 5 – 8 business days. However, from our shipping experience we found that some orders may take up to 14 days to be delivered. If you haven’t received your order within 14 days, do not hesitate to contact us and we will gladly assist you in a timely manner.

  • How can I track my order?

    Once your item is shipped, you will receive an email confirmation containing the tracking number for your order if provided by the mail courier. You can also log in to your account on our website, and view your order information or click here to be transferred to the Track Your Order page.

  • How can I be sure that my personal information is secure when I shop at

    At we are committed to protecting our customers’ privacy. We do not sell or share information about our customers to any third parties. Any information we collect from you is only used to process your order. Our Server protects your personal information, by using advanced Firewall technology and SSL 128-BIT Encryption. Learn more

Shipping options
  • How long does it take to ship an order?

    All orders placed before 3pm Eastern Standard Time will be processed and shipped the same day. If you had placed your order on Friday after 3 pm, it will be processed on Sunday and shipped on Monday.

  • How much does the shipping cost?

    Shipping charges can be calculated directly on our website by adding your desired items to the shopping cart, entering your address and clicking “confirm”. The exact shipping charges and tax amount will appear on the right hand side. Please note that your order will not be placed until you enter your credit card information and confirm your order.

  • Can I ship to an address outside the United States? is pleased to provide an enhanced shopping experience for our international customers. Shipping charges can be calculated directly on our website by adding your items to the shopping cart, choosing the country of your destination. The exact shipping charges will appear on the left hand side.

Order Assistance
  • Can I place an order at your local store?

    Absolutely. Our local customers are welcomed to come to the store and purchase any products that are in stock according to the website We accept all types of payments including PayPal. Please make sure not to place your order online if you are planning to pick it up, because we will not be able to hold it, it will get shipped out. For our local store location and hours of operation please click HERE.

  • How do I cancel my order?

    Please contact our customer support representative by phone or email as soon as you decide to cancel your order. Please note that your order may begin processing immediately after submitted; it may not be possible to cancel an existing order even within one hour window. For contacting Customer Service please click here.

  • I received a wrong item.

    If we shipped you a wrong item you have an option of exchanging it for the correct item, or returning it for a full refund. Please contact Customer Service before sending items back.

  • Why was my order cancelled?

    If we returned your money and canceled your order, it is most likely because we were unable to verify your payment. In case your Credit Card account name and address does not match your order's shipping address, our customer service representative will try to contact you to confirm mismatched information. If we are unable to obtain required information, we will refund your money and cancel your order.

  • What is your returns policy?

    If your product appears to be defective, you can send it back to us for a full refund within 60 days after receipt. If you made a mistake and purchased a wrong item, you can return it for a refund (excluding shipping charges) within 60 days after receipt. To find out more about our returns policy, please click HERE.

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